Can parents watch the session? Yes, we have a designated waiting room upstairs where you can watch your child via a tv screen. Unfortunately we do not allow adults inside the gym. 

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Do you run sessions during term time? Yes, however we do close for 1 week in Easter, 2 weeks in the Summer holidays and 2 weeks at Christmas. These dates will be emailed out and around the gym at the beginning of each year. 

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What do the colour groups mean? We allocate your child into a coloured group by age. We do not separate the children into ability as our coaches are able to adapt their session and challenge each individual 

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Where is the toilet? There are two toilets located next to the kitchen. 

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Can I speak to a member of staff? We love to communicate with our parents and discuss their child’s specific training however our main priority is always the safety and quality of your child’s precious time with us. If you have any problems/queries, you may be able to speak to somebody at the reception desk. Please try not to speak to a coach during session time and, except in the case of emergency never interrupt a coach who is actively coaching. If you need to speak to a specific coach then please speak to the coach before the session starts or once it has finished. If it is a minor issue and you are not able to speak to the coach, please do email us. 

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Where do I drop off and collect my child? You should wait with your child until they have been asked to enter the gym and are registered. Pick up is outside where we can make sure each child goes home to the correct adult. Preschool parents can pick up from the reception area to help with their socks and shoes.